Terms and conditions
TERMS AND CONDITIONS
The Terms and Conditions of the Regen Online Store are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the GZS and international codes for e-commerce. The Regen online store (hereinafter referred to as the “store”) is managed by the legal entity Društvo Regen, the provider of e-commerce services (hereinafter referred to as the “provider”). Upon registration in the store system, the visitor obtains a username and password. The username and password identify the user and associate it with the data entered. By registering, the visitor becomes a user and acquires the right to purchase.
The Buyer is bound by the General Terms and Conditions that are valid at the time of purchase (submission of the online order).
Accessibility of information (summary of legislation):
The Provider undertakes to provide the Buyer with the following information at all times:
- the identity of the company (name and registered office of the company, register number),
- contact details that enable the user to communicate quickly and efficiently (e-mail),
- the essential characteristics of the goods or services,
- availability of products (any product or service offered on the website should be available within a reasonable period of time),
- conditions of delivery of the product or delivery of the product (method, place and time of delivery),
- all prices must be clearly and unambiguously stated and it must be clearly shown whether they already include taxes and transport costs,
- method of payment and delivery,
- the validity of the offer,
- the period within which it is possible to withdraw from the contract and the conditions for withdrawal; In addition, if and how much it costs the buyer to return the product,
- an explanation of the complaint procedure, including all details of the contact person or customer service.
Order and prices
All prices in the Regen online store are quoted in EUR and do not include value added tax (VAT). VAT is not charged on the basis of paragraph 1 of Article 94 ZDDV-1 (we are not liable for VAT). Prices do not include delivery costs and costs that may arise due to delivery and payment services (commission on payment of the order, etc.). Prices are valid at closing. Prices are subject to change without prior notice. The offer is valid under these terms until stock is sold.
The purchase contract between the Seller and the Buyer is concluded in the Regen online store at the moment when the Seller sends the Buyer the first e-mail confirming his order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.
The sales contract (i.e. the first electronic message on the status of the order) is stored electronically on the server of the seller and is available to consumers upon their written request.
Delivery time
The Supplier shall endeavour to deliver the goods to the Customer within the specified time limits. After placing the order, the customer will receive its confirmation, which contains the confirmation of the ordered items and the total price. If the goods ordered by the customer are not in stock, the supplier will deliver them as soon as possible, which should normally not take longer than 2 to 3 weeks. If the ordered items cannot be delivered within this period, the provider will inform the buyer. The Supplier reserves the right to refuse an order for which it finds that it is unable to execute it under these conditions.
Methods of payment
The provider offers the following payment methods:
- payment via Stripe platform (debit and credit cards, Paypal)
If the buyer wishes to pay for the ordered goods in another way, he can contact the provider and agree on a different method of payment, if the proposed method of payment is also acceptable to the provider.
Methods and costs of delivery of goods
The provider offers the following methods of delivery of goods:
- sending via Post of Slovenia – recommended,
- personal collection (by agreement between the buyer and the provider).
The cost of delivery of goods is calculated according to the weight of the entire shipment and the chosen method of payment and shipping. Before confirming the order, the buyer receives a calculation of the amount of delivery for his order. Regardless of which payment method the buyer chooses, the goods will be shipped as quickly as possible in the appropriate packaging, which protects the goods from the effects of transport. The provider is not responsible for any damage or loss of goods by the delivery service. However, in case of delivery complications, the customer can contact the provider, who will help solve the problem, provided that this is of course within their power.
Basic information
Prices and products may change. All photos, texts and material on the website are the property of the Regen Society.
The online store is provided by Wix.
Društvo Regen
Podutiška cesta 29
1000 Ljubljana
Slovenia
Declaration on the protection and use of data received
The data provided by the subscriber for business with the provider will be used by the provider exclusively for communication with the customer and for sending advertising messages if the user has previously subscribed to the mailing list. User data will not, in part or in full, be passed on to unauthorised persons under any circumstances.
Legal Notice
The owner of this website is Društvo Regen, Podutiška cesta 29, 1000 Ljubljana, Slovenia.
The information on the website is for information purposes only and does not have legal consequences, unless expressly stated.
Neither the Regen Association nor any other legal or natural person who participated in the creation and production of the Online Store shall under no circumstances be liable to the owners or any third parties for any damage arising from or in connection with the existence, access, use and/or inability to use this Online Store and/or the information on the Online Store, or for any errors or omissions in their content.
The Regen Society is also not responsible for the form and content of data obtained through links that are not the property of the Regen Society, nor is it responsible for the respect of privacy on those links.
We reserve the right to change the content of the online store at any time, in any way and for any reason without prior notice. We are not responsible for any consequences of such changes.
Returns
Right of withdrawal and return of goods
The consumer (this applies exclusively to natural persons who acquire the item for purposes outside their commercial activity) has the right to notify the seller within 14 days of receipt of the items to withdraw from the contract without having to state the reason for his decision. The period begins one day after the date of receipt of the articles.
Withdrawal from the contract shall be communicated by the consumer to the e-mail address of the seller
In the event of withdrawal from the contract, the consumer returns the received article by post to the address of the seller: Društvo Regen, Podutiška cesta 29, 1000 Ljubljana.
The return of the received items to the company within the withdrawal period shall be considered as a notice of withdrawal from the contract.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer being at fault. The consumer may not use the articles without hindrance until withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual condition. The consumer is liable for the reduction in the value of the goods if the reduction is the result of conduct not strictly necessary to establish the nature, characteristics and functioning of the goods.
The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the goods (which, in the case of shipment, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/freight). The item must be returned to the seller no later than 14 days from the sent notice of withdrawal from the contract (purchase).
The consumer does not have the right to withdraw from the contract in the case of contracts the subject of which is an article that has been manufactured according to the precise instructions of the consumer, which has been adapted to his personal needs, which due to its nature is not suitable for return, which is quickly perishable or which has already expired. There is no possibility of withdrawal from the contract in the case of the purchase of software or audio and video media if the consumer has opened the security seal.
The refund of payments made will be made as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal. The Company shall return the received payments to the Consumer using the same means of payment as used by the Consumer, unless the Consumer has expressly requested the use of the means of payment and the Consumer does not incur any costs as a result.
In exceptional cases, when items are not returned in accordance with ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined by the minutes at the time of return. Reduced value purchases are taken into account at the time of the consumer’s confirmation by e-mail. The consumer benefits from the said ransom only when ordering another item of the same or higher value.
The right to a refund in the event of warranty and material defects is regulated more precisely by the provisions of the Consumer Protection Act.
Factual error
The seller must deliver the goods to the consumer in accordance with the contract and is liable for material defects in its performance.
The mistake is real:
1. if the item does not have the characteristics necessary for its normal use or for circulation;
2. if the item does not have the characteristics necessary for the particular use for which the buyer buys it, but which was known to the seller or should have been known to him;
3. if the thing does not have the qualities and qualities that have been expressly or tacitly agreed upon or prescribed;
4. if the seller has delivered an item that does not correspond to the sample or model, unless the sample or model was shown for the sole purpose of notice.
The supplier shall be liable for material defects that the item had at the time the risk passed to the buyer, regardless of whether he was aware of this or not. The provider is also liable for material defects that appear after the risk has passed to the buyer, if they are due to a cause that already existed before. An insignificant factual error is not taken into account.
The consumer may exercise his rights arising from a material defect if he informs the seller of the defect within two months from the date on which the defect was discovered. The consumer must describe the defect more precisely in the notice of defect and allow the seller to examine the matter. Notification of the defect may be communicated personally by the consumer to the seller, for which the seller must issue him a certificate, or send it to the store where the item was purchased, or to the seller’s representative with whom he concluded the contract.
The seller is not responsible for material defects on the goods that appear after two years have passed since the goods were delivered. If the subject of the contract between the seller and the consumer is a second-hand item, the seller is not liable for material defects on the goods that appear after one year has passed since the item was delivered. The defect in the object is considered to have existed at the time of the extradition if it occurs within six months of the extradition.
The consumer who has correctly informed the seller of the defect shall have the right to require the seller to:
- rectify the defect in the goods, or
- return part of the amount paid in proportion to the error, or
- replaces the defective goods with new faultless goods, or
- return the amount paid.
In any event, the consumer shall also have the right to claim from the seller compensation for damage, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transport of the products incurred as a result of the fulfilment of the obligation referred to in the preceding paragraph of this Article. The rights of the consumer referred to in the first paragraph shall lapse with the expiry of two years from the date on which he informed the seller of the material defect.
The Seller’s liability for material defects as determined by ZVPot cannot be limited or excluded.
If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer's request under Articles 37c and 38 ZVPot as soon as possible, but no later than within eight days. The company must respond in writing to the consumer to the request no later than eight days after its receipt, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
The buyer must notify us of any material defect together with a precise description of it within the statutory deadline and at the same time enable us to review the item.
The right to claim a material defect on an article is regulated more precisely by the provisions of the Consumer Protection Act.
Complaints and disputes
The Seller complies with the applicable European consumer protection legislation. The Seller shall make every effort to fulfil its obligation to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the Buyer can contact by telephone or e-mail.
Complaints should be submitted via e-mail info@regenband.com
The complaint procedure is confidential. Within five working days, the seller will confirm receipt of the complaint, inform the buyer how long it will take to deal with it and keep him informed of the progress of the procedure.
The seller is aware that an essential feature of a consumer dispute, at least as far as court settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute in court. Therefore, the Seller shall do its best to resolve any disputes amicably.
In the event of judicial settlement of disputes, the court of the consumer’s domicile shall have jurisdiction.
Out-of-court settlement of consumer disputes
In accordance with legal norms, we do not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-court Consumer Dispute Resolution Act. Association Regen, which as a provider of goods and services enables online commerce in Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS).
That regulation derives from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Delivery Policy
Delivery time
The Supplier shall endeavour to deliver the goods to the Customer within the specified time limits. After placing the order, the customer will receive its confirmation, which contains the confirmation of the ordered items and the total price. If the goods ordered by the customer are not in stock, the supplier will deliver them as soon as possible, which should normally not take longer than 2 to 3 weeks. If the ordered items cannot be delivered within this period, the provider will inform the buyer. The Supplier reserves the right to refuse an order for which it finds that it is unable to execute it under these conditions.